Return Exchange Policy

We hope you that you love your leo jaymz instruments and gear, but just in case you're not 100% satisfied, we've made the return and exchange process super easy.

How long do I have to make a return?

You can apply for a return within 30 days of receiving the product.

When processing a return request, the buyer is responsible for shipping the item to a designated courier station near your location.

Should a door-to-door pickup service be requested from the courier company, any additional fees incurred will be borne by the buyer.

Returns are not supported in the following situations:

1. Itemswith signs of use, wear, damage, dings, scrapes, or lacking of (if applicable) manuals, warranties, accessories, etc.

2. Items with non-returnable marks and free gifts cannot be returned.

3. Downloadable software products.